I haven’t received my product and also no replies to my email

Item delayed January.

Ordered over two weeks ago and still have not received product.

My experience has been terrible!Silk & Snow has dreadful customer service - I made the intentional decision purchase from a Canadian brand instead of tried & true American retailer.Unfortunately this was a huge mistake, I have been trying to exchange/return my order for weeks - impossible to reach their customer service - without success.

It is not what I expected . It is too thin and the color is not ok … sorry

I have not received my full order but have been charged. Running a Black Friday promotion and not having adequate stock to fulfill orders is not acceptable. The estimated restock dates also seem uncertain based on the follow up status from Silk & Snow

Bonjour, ai demandé un retour et j’ai envoyé un courriel, car j’avais des questions. Je n’ai pas eu de réponse. Je suis allée en magasin à la Place Ste-Foy, l’employé est resté assis et a continué à travailler. Il n’a pas répondu à mes questions. C’est désolant, car je trouve que les produits sont de qualité.

Only half of my order arrived and I submitted a ticket through the online Chatbot that didn’t seem to resolve anything. I ended up calling, but I waited on hold for over 20 minutes. The person told me that FedEx just hadn’t picked up my package yet for the second part of my order, but I actually don’t feel like it was true and they just put in a ticket to send the second half of my order Once everything arrived. I put it all together and it’s amazing. It was just not clear to me at the beginning that my package was being shipped into shipments. And I actually think it was a mistake that was covered up.

Tracking said package was delivered when it wasn’t. They will not provide a delivery date or a delivery time slot. Took the day off work to wait for delivery. So dresser would not be left out in the rain. Delivery never came. Still waiting for delivery.

The delivery of the mattress was late and there was no follow through from your team. I called the carrier 4 times to get the product delivered.