I ordered two items. One was shipped, but the other hasn't. I don't mind waiting, but there has been 0 communication regarding the estimated delivery of the second item. When I check my order status, it says it has been complete even though only one item was delivered.

Wrong item shipped. Had to contact company multiple times to rectify the situation. Issue causes me disruption to create shipping label and take to a facility to be shipped. Nothing offered for the added hassle. A more streamlined approach would be appreciated.

We’ve still not received our products (three beds, three mattresses and two nightstands) and attempts for support on this matter have been sluggish and absent. Our inquiry began 48 hours ago and we’ve still not had a response as to why our order was not processed. All the while our visa was charged at the time of purchase two weeks ago.

I still do not have any of the products I purchased on November 25 and today is December 10. The tracking service indicated it arrived in Winnipeg on December 1, but it has not yet been delivered nor have I been contacted about delivery or delayed delivery. There have been no weather related delays (snow) in our city until today. I am very disappointed and concerned on the status of my purchase sitting in a warehouse for this long.

I haven't received part of my order, but its very difficult to talk to a representative about the missing parts of my order. I was told a week ago that my pillows were backordered and I should hear back by now about the status of my shipment, and if I haven't then to reach out again, but I keep trying to contact someone in the chat or email and just can't get ahold of anyone.

I ordered a Percale duvet cover and it is as thin as tissue paper…not at all like a percale weave.

Your customer service systems are terrible. I haven’t received any responses yet or my product I ordered.

Well I ordered the pillow nov 25. It was shipped Nov 27. I have yet to receive it and when I track the package on FedEx it says “pre shipping”. Seems like 1 out of 5 to me.

The zippers on the duvet covers (we ordered like a dozen of them) don’t work. None of them work. I am waiting for a response from your team and expecting a full refund

The wooden slat broke after less then a month using it