Unfortunately, two items arrived incorrectly, and as a result, I’m unable to complete the assembly. Order number: Order No. 2992972 November 9, 2025 Issues encountered: - Step 11: the middle whole is not aligned so its not possible to secure and tighten the bolts. - step 13: one groove is shorter so slat wont fit. I would appreciate your help in resolving this as soon as possible so I can finish setting up the bed.

I got one pillow- different colour. It was hard to get replaced. Representative ask for pictures, I sen and need to wait few days for response and make few calls, talk to different representatives, everyone promised to take care of it

The bed looks good but the fabric quality is lower than I expected. The bed is also not perfectly fit and there is some juggling but it's too much tricky to return at this point. It's beautiful! But I wouldn't say premium.

Product arrived damaged in the packaging. The return process is slow. The return still hasn't occurred

I still do not have the product I ordered. Had to contact help desk twice and still not resolved.

Pillow case fell apart

I still haven’t received most of my order. One pillow case has arrived - that’s it. Order was placed November 7

If I could give a zero i would. Product came damaged and you offered me $125 and a repair kit. Exceptionally bad customer service and terrible experience. Unexpected from a brand like yours but looks are decieving.

Needed a piece repaired. There was lots of back and forth to get the correct piece sent.

The first delivery came with zero email notice it would be shipped and before I even moved into my house (within 36 hours of order). The package was damaged. I was unable to get only the part and instead received an over 100 pounds of extra parts I’ll need to pay to throw out. The instruction manual wasn’t detailed enough for my order and poorly drawn, leading to hours of assembly. The bed frame, while labeled oeko-Tex is still mostly fiberboard, which I have concerns about. When I called twice to ask about assembly, the phone system hung up on me.