Mattress arrived damaged. I’m more than 2 weeks into trying to get it replaced or refunded with zero response from silk and snow that’s not automated

I still haven’t received a shipping notification. I have reached out to support about it but haven’t gotten a response yet. Then I get this email asking for feedback. I’m not sure how else to try to get an update.

The website is really bad. It is extremely slow to load (not a connectivity issue) and whatever product configuration app you’re using is trash. The checkout was also almost unusable. When I attempted to confirm the order it threw an error saying that there may be an issue with my order, but to check my email first before trying to place the order again… and sure enough the order was confirmed. You guys should have stuck with Shopify.

Received the wrong item. I have emailed to see how to rectify the situation. Received initial response approximately a week following incident requesting further information. This was supplied approximately a week ago with no further response

Order not received…. Processed November 28

Customer service was not good. The company made a mistake and kept bothering me.

The colour of the towels are not consistent. Some are much lighter than others and the bath mat is a totally different colour than the images say it should be.

Item is broken. Submitted to quality control and no response after 4-5 business days as advised.

Missing package and customer service has not responded to me.

I still haven’t received all of my order. I received my duvet but not the cover. Placed my order on November 22nd and both items said they were in stock but 3 weeks later still no cover. Very disappointing.