Product arrived damaged in the packaging. The return process is slow. The return still hasn't occurred

I still do not have the product I ordered. Had to contact help desk twice and still not resolved.

Scratch on the item

Pillow case fell apart

No complaint bout the product, the issue was delivery from Canpar-never arrived- when I reached out a week and 1/2 later to company Savannah resent the items for delivery via FedEx and received within 4 days. The sad part is I couldn’t give to my mom at her 80th birthday party, I had to send them via mail much later.

Difficulty with arranging product drop off

I still haven’t received most of my order. One pillow case has arrived - that’s it. Order was placed November 7

We were told that the item was available at your showroom, but after driving all the way there, it wasn’t in stock. Ended up purchasing in a larger size, but disappointed that your information sent to us was incorrect.

The exchange program is poor. Return and re-purchase made my exchange cost more because the price had changed. Not being able to return online purchases in-store encourages me not to shop with silk&snow again. This is an old fashioned business decision.

If I could give a zero i would. Product came damaged and you offered me $125 and a repair kit. Exceptionally bad customer service and terrible experience. Unexpected from a brand like yours but looks are decieving.