With my purchase they sent me a a THANKYOU25 $25 OFF the next purchase over $100. The store rang my order under Sleep Country and not silk and snow so online I am unable to use this code. Really frustrating.

The bed doesnt have enough bolts, screws or whatever is needed to feel like a sturdy bed

Only got just the headboard and the rest of the bed hasn’t been shipped yet and it’s been weeks.

Bathmat does not have any type of rubber grip which is a major tripping hazard. Extremely dissapointed considering the price the of the mat as I will either need to purchase and size a grip mat separately or forego the purchase entirely

I have NOT received my order but I see my payment has been processed. So, I have paid for something I haven’t receivedI have made 3 phone calls trying to sort out the problem. Each time I was promised that they would enquire and get back to me.To date no one has done that. I have not received any information regarding the order.

I placed my order a month ago. The confirmation email I received said the order would be processed within 4 days. I have sent several messages and still don’t have an answer as to when my order will ship. I was given a $50 refund as compensation which feels like a joke compared to the amount of money that I spent. It’s bad enough that it hasn’t shipped but to not get an updates at all feels so unprofessional. I’m beyond disappointed. I purchased a bed frame smaller than what I currently own so that I could fit a crib for my baby in my bedroom. Every night that I still don’t have this order my child is sleeping in the middle of my living room. I expect answers and further compensation.

I love the feel of the sheets but they are sliding off my silk and snow mattress already after 1 wash. I have a king mattress from silk and snow and the king sheets so they should fit great but i am underwhelmed having to readjust them daily to fit the mattress. I washed the same as i always have in the past.

The products are great.The big problem was delivery which was not communicated well and was ultimately very poor

When I placed the order, I was told the item was in stock. However, it has now been two months without delivery, and I did not receive any notification about the stock shortage. I only received an explanation after contacting you myself. I found this process a bit disappointing and I would have appreciated more proactive communication.

I still haven't received the entire order. Also, the headboard was very difficult to assemble since the pillow was almost too big for the cover.