Item came damaged and still have not received information on how this will be rectified.

The product smells at chemicals, we need a specialist to wash it.So we are thinking to return it

The products I ordered arrived damaged. It took over a week to get an initial response, and it's been 2 weeks now with no resolution.

Everything I’ve ordered from you all has come damaged or broken. Then I have to wait weeks for new parts to get here. So maddening.

The website said i should receive my package in 2-4 days after the order was processed, but i still haven’t received it after 2 weeks. I contacted you yesterday, and you will send a replacement package, but there is no compensation for this mistake.

Missing parts & damaged pieces, delays in receiving the bed. I have talked to customer support five times. Completed forms to report everything 8 days ago. Yesterday was promised I would get an email confirming shipment of the pieces & compensation for the damaged bed. I haven’t heard back. I will not buy anything else from Silk & Snow and will not recommend the company to my friends.

Delayed items with no warning of further delays

Dresser came damaged and no response from customer support

Shipping was fine. For the price I expected better for & quality.

The communication was beyond atrocious. My order said shipped when it fact it hadn't . I needed it last week and it is still a week out ...we flew from ca to colorado to meet it and it wasn't even in transit. The cs team messed up the address multiple times after texts, calls and emails. The bed is on sale and i am still being charged full price despite it not shipping and i called to complain the day after i purchased. It has been a disaster from the start . I cannot recommend.