Silk & Snow
1.7/5
1.7 /5
1,911 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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1,911 Verified Reviews
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2.0/5
2.0 /5
Offered a more supportive pillow.
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3.0/5
3.0 /5
The sheets in the bedding set were unusable, not good quality
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1.0/5
1.0 /5
Ordered a bed and headboard. Did not receive shipping info, contacted customer service. Headboard was out of stock so bed hadn’t shipped. Requested for bed to be shipped. Mediocre response from customer service and no confirmation email since to confirm if bed has shipped.
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2.0/5
2.0 /5
Very long to receive shipment
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1.0/5
1.0 /5
Follow the return policy that appears on your website. Alternatively, make each customer aware that you really aren’t able to accept a pillow return so don’t try.
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1.0/5
1.0 /5
The shipping time on my product and lack of communication regarding my order is frustrating. My order has taken forever to ship (over a month).
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1.0/5
1.0 /5
They cancelled part of my order without telling me. They refunded me incorrectly. They gave me little options but to return my items. I dealt with multiple customer service agents and they all seemed incompetent.
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1.0/5
1.0 /5
The unit was in stock at time of ordering, then it wasn’t. No one reached out to tell me and then it still hasn’t come.
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2.0/5
2.0 /5
The mattress is uncomfortable. You can feel the coils.
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1.0/5
1.0 /5
Very poor quality furniture. The bed doesn’t sit properly as the legs are different sizes and not great securement. Customer service involve long wait times and very hard to deal with