I’ve only received half of the bundle I paid for.

I would love to rate my order but it still has not arrived!!!!!

I didn’t receive my order and I’m unable to retrieve my shipping # as was deleted by accident. Please resend my order # so I can see where my order is. Thx

First, we received a defective sideboard where the notch was too small for the slat to fit properly. After waiting almost two weeks for a replacement sideboard, the slat finally fit—but the slat itself is defective. It is warped and does not lie flat, making the bed extremely noisy with any movement, even with the mattress on top. I have had to disassemble and reassemble the bed due to receiving defective parts, and now I need to wait again for replacement slats. At this point, I do not have a usable bed. I did not expect that purchasing a bed would result in weeks of delays and repeated issues. This has been a very frustrating experience and I regret purchasing from Silk and Snow.

I have been trying to return my package since Tuesday and still don't have a return label. Worst return process ever!

The bath sheet in plush is awesome and will definitely get more. However, my other part of the order was not fulfilled because of stocking issues. I am still waiting to hear back from customer service as I would like to cancel that order and place a new one for the white plush hand towels instead of the classic ones since they are not available. I am still waiting on that request would like to get on with a new order.

I ordered a pillow as a christmas gift. I received an email confirming my item was in stock and would ship soon. Skip ahead a week or two when I realize my item hadnt shipped, i contacted customer service who informed me that I was "one of a few customers" who this happened to and that I just had to wait. I was never informed of this. If I didnt contact you, I wouldnt have been able to find a replacement pillow from a different company in time for christmas. Its not a huge deal, but your brand is the one I chose to go with and unfortunately it didnt work out in the end.

I received a clearly used item - I ordered two cushioned headboards and one of them was obviously pre-owned (neither the headboard or the cover had any plastic wrapping, the cover’s texture indicated it had been washed, and there was a piece of hair on top). I just want a replacement headboard. I’ve been waiting months for you to get these back in stock, and now this.

I love your product...however FedEx was terrible...they dropped a box off in front of my garage in the poring rain with one end of the box open. The table clearly said there was to be two boxed but only one came. The second box came the following day with no incident. The mattress was delivered by high energy transport who were wonderful. The smaller box came later . Strange that it would not all come together. When I called FedEx I was not able to make a claim as you were the actual.client. Also I was missing a storage drawer stabilizer. I have had my son fix it with a piece of wood. I think you should find another delivery service. Thank you Laurie Dugan

Damage on product