The actual customer service was great but my duvet arrived very quickly but it has what looks like grease stains/marks on it. I washed it and they didn’t come off! I didn’t bother complaining because it will always be covered but it made me think that I got a returned duvet or a defect one.

Overall good experience, but bought this item as a Christmas present, and the box came with a big picture of the product on the outside with description in large font. My wife was the one who accepted the package, ruining the gift. Probably worth it to consider your packaging this time of year

I still haven’t received my order, it’s been over 2 weeks now.

The box was dropped in the rain at our back door. We got in and then tried to figure out how to get it upstairs. The box was damaged and wet and not an option. We took the mattress out of the box. There were no handles in the plastic. We created a rope handle and proceeded to get it upstairs the stairs where we left it for several days before we could even think about unwrapping it. After we got our heads around it we then used the tool provided and easily got it out and on the frame. The mattress is fine. We have only slept on it for a week and no issues with it.

I love the bed frame, but I’ve only received half of my order so I’m unable to put it together and actually use it.

I never received my package, have reached out to customer service multiple times and still have gotten no response.

The site was bugging the day of the command that we had to pass 3 times and 2 of those said that it didnt work. And we receive three ok the same items so all those three has worked.

Very poor website Ordering on it was a nightmare Created a duplicate order

Two of my items (order 3037735) never showed up. I emailed twice and even phone Silk and Snow. They could never give me an answer when it will be shipped. I told them I am leaving on holiday 15 Dec till 5 Jan 2026. I don’t want the items delivered then. They just could not care. Told me to speak to FEDEX. What service is that? Also when our mattress showed up the box was damaged and soaking wet at the bottom? First time I bought from Silk and Snow but would not recommend your company to our friends. I made a big purchase and you were quick to take my money. But afterwards I felt that I could not get a straight answer from your company. I order mid Nov and still 2 items missing.

Mattress arrived damaged. I’m more than 2 weeks into trying to get it replaced or refunded with zero response from silk and snow that’s not automated