Well you sent me this request and I have not received my purchase yet. It’s usually fabulous but I wouldn’t mind my bed frame and nightstands before I rate the service.

Communication about delivery was very disappointing. You can see I was told shipping end of last week but no tracking sent. Did my sofa ship?

Dresser was very expensive and arrived broken. The situation has not been resolved.It also would have been nice to be able to schedule delivery.

Your staff blamed the way I was my sheets (hot water) for a year that happened six months after purchase. Nonsense. It was a manufacturing defect. I’ve never in my life had a sheet spontaneously tear…..I’m 65 years old. Take responsibility without blaming your customers or lose business

Not as quick drink as adevertized. Already showing signs of wear after two washes.

Ordering and delivery were fine. I unknowingly had a hang nail and was smoothing the blanket and put a run in the fabric when it caught on the hangnail. Not very durable if it already has snags from a hangnail!!!

The website and shipping was good. The Egyptian cotton sheets were not soft.

Head board front and both night table surfaces were discoloured/faded. The mattress seems ok.

I received the headboard with a tear, and it took 2 weeks to get a replacement but more than anything it took me repeatedly calling to get my replacement expedited and actually sent.

Sheets are not the same quality as before