I purchased a mattress for my mother. She changed her mind and wanted something else for her bday. So I cancelled the order within minutes of the purchase. It took 2 days for the item to be shipped and i still hadnt heard back from customer service with my request. It was finally shipped and they asked me to return it. For free, yes, but I have to go to Fedex with a king size mattress. I finally go to the suggested closest Fedex (60 km away), and they tell ne they cant take it because it's too big. Now Im stuck with this thing I didnt want.

I received damaged and stained items, and an incorrect color sectional piece

I received 2 boxes which do not correspond with each other. Called customer service and the representative was friendly but I have subsequently e mails and not gotten any further help. I had to spend over an hour trying to repack everything and now it’s all sitting in my garage.

I visited the Calgary store, and then tried to follow up with an order but the phones at the Calgary store were not answered for 2 days, meaning that I had to order through the main site. I was under a time crunch to order, but this resulted in me not receiving a discount that the store had offered.

The sales representatives might have been overwhelmed, I think there is too much pressure on “looking relaxed “ and “efficiency” might be compromised

It has been 3 months and I still don’t have my full order. The representatives at the Edmonton store were awful. They did no work to help resolve the situation, I had to do it all myself. They would not even answer the phone to answer any questions or provide assistance. We were offered a partial refund but they won’t answer the phone to actually provide it. Terrible customer service and very disappointing to wait 3 months and still not have it. Our order was also partially ordered incorrectly, billing us $700 extra for things we didn’t want. One piece arrived damaged, and another piece arrived with parts missing

Ce qui fait notre grande déception c’est que: il n’y avait qu’une personne qui a livrer les meubles, mon conjoint a dû aider et forcer car les meubles étaient lourds et si nous n’étions pas à la maison lors de la livraison votre consigne était de laisser les meubles à l’extérieur dans la neige, ce qui ne s’est jamais vu lors de la livraison de gros meubles. Une chance que le livreur était très gentil de nous aider à entrer les meubles dans la maison car je ne sais pas ce qu’on aurait fait.

Pieces were broken when we received them. Hopefully the issue will be resolved.

The center support beams of my bed frame constantly slip/fall over. One of them snapped within two weeks of use.

my drawers are breaking - quality is very low.