For a $1000 bed frame, I should not have to lug 3 HEAVY boxes up 2 flights of stairs. Moreover, the delivery people put them incorrectly when the boxes clearly say “this side up”. They put that side down. The cover is also very hard to get on. I understand the point of the cover but it’s wrinkled.

I am very pleased with the percale fabric, but the small size of tge pillow cases and tge lack of finishing / stitch detail on both tge sheets and pillow cases is disappointing. For this reason I will not purchase again. Expected more for the price. Susan

I never received an email with a tracking update and my order started to arrive as individual pieces over several days. I don’t mind the order being split up but I had no idea if any pieces were missing, when they would arrive or when they were delivered. After asking support for help when I believed part of my order was missing I was told it was an issue with the delivery company and they could not help me. Overall I like the products i received but I am not likely to place an order again

I never received my order for the pillow and no communication

I was not given any service and the sales clerk actually took someone else when I was waiting for quite a long time to be rung up. I was also very disappointed in the fact that you cannot exchange online purchases in store.

Shipment was delayed and I had to contact you in order to figure out what was going on or where the shipment was.

It’s only been a month and the pillow cover has already tearing up at the seams.

One of the boxes on my bed frame order was lost in shipment, so I have been waiting 2+ weeks for it to arrive. Also found the color of the tofino natural oak bed frame is much lighter in advertisements. It has a very orange color when on the ads it looks more beige/tan.

The product arrived damaged

More communication would have been great. After the purchase, i got one email with the receipt and that's it. I never had a shipping confirmation, nor a tracking number. My order status remained as "Being processed" for over a week. Result: mattres was shipped and delivered on my porch on a day i wasn't there to receive it. Not the safest for a $1000 package!