The pillow shams don’t match the blanket that we’re supposed to be the same color. The pillow cases are short. The sheets are very nice. The blanket is too big.Shipping was a nightmare.

There was only one person in your Calgary 17th ave store working who was preoccupied with another customer, so I left after waiting 10 mins and made an online order

Le délais de livraison pour le matelas ne respecte pas ce qui est indiqué sur le site internet.

The delivery service is very badI live in a condo with a lot of stairI’m a woman it was raining and I wsh I could know by email the schedule of deliveryThe guys never accept I help me to lift big boxes a bed a layered and another furnitureYou should work or at least work with a company who give the options of helping the customerMany off us are old or have back problem and are alone it is impossible to lift those boxes

Try sending the right size slats next time.

They came later than the time was on tracking and text.

I got part of my order . Called for my pillow and still don’t know what is happening with it.

I wanted to see the product prior to ordering. Despite there being a store in Calgary, the product wasn’t available to view there. Not only that, the first sales person I spoke to said you didn’t have a cushion headboard. I had to show it to him on the website, and then he directed me to a bed with a headboard. I explained that wasn’t it…until another person came. There was another individual in the store at the same time that was also looking to see the cushion headboard. The other salesperson just told me it would look like on of the headboards attached to the bed.I called to ask how long deliver would take if I ordered online as I was going to be out of town and didn’t want it arriving when I wasn’t home. The person on the phone gave me incorrect information in terms of timing and it arrived far more quickly than expected - which in most cases would be good, but being that I was out of town, and did not receive any email/shipping or delivery notification, I had no idea it had been delivered. My neighbour told me.

Delivery was disappointing. Mattress was left exposed in front of a garage door instead of on the front porch. Doorbell was not rung. This left my pregnant wife to have to get it from the driveway into the house. Not specifically a Silk and Snow issue other than choosing better delivery companies or making sure that companies get this feedback.

Les draps ne sont pas dutout confo. Pas de qualité