Bought a king bed frame and after putting it together it is smaller than a king bed, even the slats that were sent do not fit.

I have owned my mattress for 3 weeks since it was delivered to me. The mattress has not stretched to the measurement on the tag. I have reached to customer service. They have made me fill a warranty claim.. for something that I just purchased. I have sent email with pictures showing this to several customer service agents.. and their solution is a warranty claim. I paid $1,500 for this and I did not made them fill any documents so I could release my money.. i am regretting this decision so much.

I received a very damaged bed frame, missing parts, box so damaged it should have been obvious to delivery driver all taped up with obvious wholes in it…on November 17. It’s now November 27i have placed a call, filed a report with pictures within 4 hours of receiving bed as per advice from customer service rep. I filed another report 7 days later and the only contact I have received from your company is this survey! I would have given you no stars from the whole experience so far.

I chatted in and specifically asked about the added sheets and what material they were. I was wanting to Egyptian cotton and was mislead on chats. The added price for the non Egyptian cotton was ridiculous. I would have not bothered with the extra sheet set had it been clarified. This sheet set is as good as garbage now since I ordered another set and will not be using it. The customer service is terrible. Will not be recommending silk and snow anymore

I bought towels in the nimbus grey, which looked like a beautiful soft grey on the website but a dirty white IRL. Also, there are already several loose threads, but I only received them a month or 2 ago.

The muslin blanket had snags and continued to snag immediately. We don’t wear anything with buttons or rough fibre on it, but that doesn’t seem to help

I did not receive my full order and after 2 weeks after I enquired about it, it was claimed it was fully shipped. Thankfully your customer support identified the issue and the missing item is claimed to ship soon. I also received an item that is marred on finish and while I have started a warranty return claim, I have had no response to follow up. I am hopeful, given time, that both issues are resolved, but was dissatisfied with the level of information and shipping status that allowed a piece ordered to be ignored without any follow-up until asked.

To give and exchange or replacement , enjoyed the bed and frame that I purchased so I thought your covers will be premium

I was not aware that the bed frame I bought the headboard was not physically attached. It would have been great if that info was more upfront. The cover doesn’t fit 💯

Top sheet sold separate from the bottom sheet & pillow cases.