The communication was beyond atrocious. My order said shipped when it fact it hadn't . I needed it last week and it is still a week out ...we flew from ca to colorado to meet it and it wasn't even in transit. The cs team messed up the address multiple times after texts, calls and emails. The bed is on sale and i am still being charged full price despite it not shipping and i called to complain the day after i purchased. It has been a disaster from the start . I cannot recommend.

Delivery service was poor. Sheets are amazing. Delivery time and schedule was all off, with no updates.

We walked into your Calgary store front after purchasing sheets online. We LOVE the sheets. The store associate who greeted us was rude. We told him we didn’t know you had a storefront we had only bought online and were excited to look around. He said “look around, Silk and Snow is a very specific store” that felt weird but we went about looking around. We picked out some new sheets to buy and he again came off rude and not approachable, the sheets in store were more money than online so I questioned that and he just wasn’t helpful, didn’t offer to price match. He definitely ruined our experience.

no mattress received after ordering it for almost three weeks. no emails or tracking info received. no response from email follow up, until i called.

Delivery was not as expected.

Half king size half full bed was delivered. Spoke to Meg from customer service yesterday and sent photos. Have not heard back and currently have no bed frame

I talked to customer service as the ottoman is slanted and will not plush up and we can’t fit a tray in it as it’s slanted-they asked us to fluff it again and i let them know it didn’t work and wanted a replacementno feedback and will not respond or send replacementas this point i want a refund for the crappy ottoman

I still haven't received it

There appears to be two Silk and Snows -retail and customer service and they don’t show up as being the same company. Customer service seems excellent… gets things done … makes promises and keeps them. The retail group seems embarrassed to work for the store, provides little to no knowledgeable service and in response to any inquiry beyond product specs they literally use the expression “that’s not my department”. My feedback to S&S is figure out a way to show up as a collective enterprise, appreciate and respect the parts of S&S that you don’t work for.

Le site fait la promotion du fait que les retour sont faciles et simples, mais je n’ai jamais eu à faire autant de démarches pour un retour. J’ai eu à clarifier des détails par téléphone sur plusieurs points du retour : les plusieurs photos à prendre et les informations (poids, articles) à entrer dans le site de FedEx qui ne sont pas adaptés au retour de plus d’un article et cause la confusion comme je n’ai pas de balance. L’emplacement choisi pour le retour FedEx disait, dans la liste fournie, imprimer les étiquettes de retour, mais finalement non. Les employées du service à la clientèle de Silk and Snow étaient toutefois courtoises.