Still hasn't shipped (label created two weeks ago but then never actually shipped) for over two weeks now. Reached out to customer service and no response for over a day.

Received the wrong item, reached out 4 times never heard from anyone then finally did and they where suppose to send me a label to send back and then send me my correct item and it never happen

2 orders cancelled, each after several days, caused by stocks levels not accurate. The second order was placed with custumer support, clearly, it is difficult for inside to know what to sell.

I never received my package and my email was never responded to.

The call receivers were very nice but I received a lot of different answers to my questions both on the phone and by email. The item availability ranged from unavailable to availability for some of my items then different items to unavailable again. I asked for a refund which did go through but not without confusing email. Also, my order number changed without any explanation. Communication was a big issue. Hope this email will help to steer quality of service towards these problems. Thx.

I ordered a mattress on the 9th and it still hasn’t shipped. The bedding set came promptly but I wish they shipped together to reduce the carbon footprint.I emailed to see when the mattress might arrive but haven’t heard back yet. It did say it could take 48 hours

I was quite surprised to find that my Egyptian Cotton sheets are definitely not soft to sleep on.

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Not that happy with the product

After over a month, I still haven’t received my two pillow cases.