I put an order in for something to be available in September, I have no information about my order, I have not received it, and I have no idea of its status

A portion of our order arrived damaged. We called 3x to find out that a replacement part is out of stock and we don’t have an ETA on when we will receive it. The dresser that we ordered three weeks ago said in stock when we ordered but we just heard today that it will be another week until it gets here. We are without a bed and dresser.

Je ne suis pas capable de suivre mon colis … et cela fait longtemps que j’ai commandé

Customer service on replacements

Website stated shipping in 2-4 business days. I was told my order shipped and it wasn’t and after contacting and speaking to a representative they weren’t that helpful and I won’t be receiving my mattress until the WEEK of October 20. Which is at least 50 days from when I placed my order. I emailed again asking for some sort of compensation to which I have had no response. I paid over $2000 for this mattress. I tried to talk to the shipping company to move my mattress to this month and they wouldn’t do it.

Purchased a bed frame , it never shipped . Nobody could tell me why or if it was going to ship ever . Had to call back 4 times just to get my money back . Terrible customer service

Delivery of bed missing 5 parts !Customer service was awesome to help but waiting for delivery of all the parts was a huge problem. Set up guys were amazingOne duvet was incorrect size. Still waiting for correctionFrustrating experience!!

Possibly make different options for different thread count

I purchased a full set for my king bed (bed frame, sheets, covers) and found the overall experience very frustrating. It has been extremely difficult to get timely responses from your team—every time it took more than 48 hours to receive a reply. Because I was traveling for work, I couldn’t align on the order status properly, and as of today I still don’t know where my items are. Faster communication, proactive updates, and clearer order tracking would have made this a much better experience.

Figure out how to make the organic mattress topper not smell.