Wrong bedframe and headboard were sent in one package. The second package that arrived (at the same time) was labeled as a second bedframe, but was in fact, the headboard for the right bed that we ordered. Have never ordered from the company so having two mishaps wasn’t great. We are now waiting on our corect bedframe to arrive.

Earlier this year I spent thousands of dollars on 2 double sized firm mattresses and 1 king sized semi firm mattress. The latter was wavy and collapsing on the sides, about 2" less wide than it should be, and the middle sagged where we lay/sat almost immediately. We made a warranty claim, which was approved. I thought this was great service and I asked to please have the replacement be a firm mattress instead of the semi firm, since our firm ones were performing really well. This shouldn't have been any issue as the firm mattresses cost $200 less and I wasn't asking for any credit back. They absolutely refused to give me the cheaper mattress and said the only thing I could do was return the one I had, have no mattress for weeks while they process credit and wait for a new mattress to arrive. This was absurd because they were going to pick up the returned mattress (a cost to them) and then credit me back the full cost before me ordering a mattress for $200 less versus just giving me the mattress that costs them less to produce, that I wanted. They also didn't pick up the warranty claim mattress so now I have to pay costs to have it removed from my house and recycled, etc. I now can't broadcast loudly or often enough how unhappy I am with this company.

The mattress is actually quite hard or firm. We were expecting plush but find it hard to sleep on

I was only sent half of my bed and I’ve had to call three times and lots of emails back-and-forth and still haven’t received the rest of my bed. It should have been sent in the first place and corrected right away but instead I’ve had to call so many times and I’m still trying to get the headboard.

I purchased the Muslin Duvet Cover and have only had it on my bed for a few weeks, but the threads are already coming undone. The fabric feels very delicate and doesn’t seem to hold up well to regular use. This is especially disappointing when paying over $200, as I had expected something much more durable and long-lasting.

As far as my initial experience, it was poor because I was sent furniture with missing and incorrect pieces, so was unable to assemble. I immediately reached out to S&S, the bed is still laying on the floor in my room waiting for the correct piece.

I don’t like the quality of the sheets I bought and when I checked in with customer service they basically told me to live with it. Even though neither the colour, quality, or softness was what I expected based on what was advertised, and what I paid for. I thought spending over $1000 would get a better response. It really disappointed me.

The shipping communication could be improved. I was provided with a shipping confirmation email however after a week it did not have the details of the shipment estimated date of delivery. I had to call a couple of times to confirm when the shipment information would be updated by the third party shipper.

We came to the store. No one greeted us or said they would be with us when finished with their current customers. We waited for a while and no one even said anything when we walked out. There were 3 salespeople working. Terrible service and I won’t go back.I did go online and purchase the foam headboard.

Les délais de livraison, sommier qui brise dès le premier jour! Beaucoup de désagréments donc rapport qualité/service/prix