S'il vous plaît arrêtez le spam après l'achat. Beaucoup trop de courriels, de relance, de tentative de upsell et de sondage. Ça m'a complètement découragé de refaire un achat chez vous.

The items themselves I have been pleased with so far, but the delivery process was very stressful for me. My one order was split between three different courier and six separate deliveries. My first package was stolen because it didn’t arrive within the window it was projected to arrive. I wasn’t able to change any of the settings for any of the deliveries, such as requiring a signature or requesting it to be held somewhere to be picked up at a time that worked for me. I’m in the process of moving and I’m doing a lot of it on my own, so having to tailor the tasked required of that around when items could possibly be arriving was extremely stressful and frustrating.

The wrong mattress size was delivered. We ordered a queen, and a king arrived.There was no follow-up from silk and snow, except to tell us to call sleep country because it was their problem.We had to call 5 times and also reach out via email before any action was taken.Surprising lack of urgency, and willingness to help resolve the issue. My main issue is not that a mistake was made, but it seemed no one knew what to do, and was unwilling to try, until we called repeatedly and escalated.

Wrong parts shipped. Wrong instructions book. Missing slats for frame.

Staff didnt know the deals, only one girl working at the front doing everything while the other two girls howling laughing in the back while were waiting for service and this one poor girl is greeting while answering the phone

Consistent communication would have made the experience better on my end. There were several mishaps for my order and not once has someone reached out to resolve it. I get that things happen but no one was willing to reach out and let me know what was going on. I waited weeks for my order to come after not being told it was on back order, then I received the wrong item and had to ship it back and then wait another three weeks for the original item i purchased.

Cela fait moins de 30 jours que j’ai mon nouveau matelas, actuellement je me lève le matin avec des douleurs au bas du dos et à la colonne vertébrale. Peut-être est-ce acheté le mauvais soutien de matelas…

Let me know if there are delays.

My experience in store was excellent. I am also pleased with the overall quality of the bed I received. I was extremely disappointed with the delivery process. The bed arrived in two different parts, one week apart. I had to follow up three different times in order to get the second part delivered. I hired someone to assemble the bed on the first arrival date and then had to still pay them, even though the bed could not be put together. I also had to take time off of work twice in order to be home to receive the deliveries. In the meantime, I slept on a mattress on the floor as I did not have my bed.

In your advertising, it stated mattress not crushed into small box for shipping. Then I am expecting some LTL trucking out fit to bring mattress into house. Instead FedEx only it brought it to door. Had to hire men to bring boxes into house and up stairs. Will not buy again from you.