Silk & Snow
1.9/5
1.9 /5
80 Verified Reviews
3003 Granville St, Vancouver, BC V6J 2H9, CA
(604) 235-5113
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80 Verified Reviews
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2.0/5
2.0 /5
Hi. It was missing a part which has become my life’s work to track down. The instructions are poor and the bedding is absolutely not what should come in the bundle
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3.0/5
3.0 /5
One item arrived dammaged, warranty support offer me a 10% discount and void the warranty.
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3.0/5
3.0 /5
Shipping glitches definitely need to be worked out. Customer service was great but overall experience can’t be high because of shipping issues. So far the bed seems nice but it hasn’t been very long for a quality review.
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2.0/5
2.0 /5
The delivery experience was very bad. It took almost 2 months to finally receive all items order that were in stock at the time of purchase.Customer service people very polite during the long process.
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1.0/5
1.0 /5
The sales clerk was awful to deal with.
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1.0/5
1.0 /5
Part of my order got delivered. But I haven’t heard anything about the next part. It’s been over two weeks.
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1.0/5
1.0 /5
Lack of options when wanting to exchange
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3.0/5
3.0 /5
Shopping was easy. Delivery was very fast. The colors are not as nice on the sheets as they look online (Espresso is almost pink since, too light). The full kit doesn't include a cover for the duvet. Pillows are comfy, mattress is too.
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1.0/5
1.0 /5
Lack of communication. Poor communication (AI) Total lack of customer service.
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2.0/5
2.0 /5
Box came in with human hair inside. Delivery dropped the extremely heavy box in a snow bank at the ground level and I had to move it to the second floor on my own.