Bed frame arrived with parts missing. Still waiting to hear back from warranty department. Unable to use this purchase until this is resolved

Delivery tracking was a issue

The service, experience of buying ans returning is excellent. The mattress is saddly average

sales representative did not seem genuine. She firstly lied to me about not being able to swap the pillow offer for the other pillow type. I pressed then she said “okay i can do it just for you”. Poor sales tactics used.

Terrible actuallyI received my mattress with a huge hole that was unthreaded and the bed frame didn’t match the bed!! Seriously??!?

Firstly, the slats included with the best were delivered cracked in one area, I decided to overlook it. Then I found out the platform headboard does not attach…where on the website, nor in the photos listed show that they are two separate pieces that do not attach. And the headboard is curved as well? Definitely not pictures, nor described as such. Quite disappointing.

The material just wasn’t what I was expecting for the price I paid. I don’t know what the return policy is but I would like to return them.They are nice don’t get me wrong just not what I was expecting.

I waited two weeks for delivery of my mattress. I contacted both the shipper and Silk and Snow three times to resolve the problem. The story evolved from the shipper receiving the mattress only but refusing to ship it until they also received the classic sleep bundle, to the mattress being lost at both the shipper's and Silk and Snow's warehouses. There was no attempt by Silk and Snow to resolve the order apart from me being proactive and following up. On my third call to Silk and Snow, the customer service agent (Bianca) said I would have to wait for another mattress to be shipped therefore, I simply cancelled the order. If your customer service staff was more proactive in resolving the situation I woulbe been more than happy to purchase the mattress.

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Better in store customer support