Ruben is a lovely person and was very helpful!

Paolo is the nicest person. Do not let him go, ever

A better system for the mail room so packages are no longer stolen. There needs to be more dog trash bins on the west side of the property, so dog owners are less likely to leave waste everywhere. Lastly, the inability to access the property via all the one way gates makes it nearly impossible to enjoy some of the outdoor areas of the property which we pay to use. It’s very disappointing and frustrating. If these gates were made usable via key or fob that would be a fantastic improvement. Lastly, the guest parking system is ridiculous and non functional. Too many people are abusing the system to make it possible to have guests reliably park.

Maintenance team is always great, this time I believe his name was Polo? (It was not the manager, Reuben, who helped us this time). He gave us some tips and very helpful about questions we had about our apartment.

No

The team did a nice job unlocking the window lock. We were not given the key to our window locks when we moved in. May we have the key? The locks engage easily so it’s probably better that we have the ability to unlock it them instead of requesting maintenance…especially when such a big rain storm was en route. Thank you!

Silva maintenance team are doing excellent job.

I wish he took off his shoes but he didn’t. I guess that’s common manner even he was kind. But other things were fine !

Love building management as well - leasing staff and Nicholas always ensure maintenance comes to our unit. The entire team is really helpful

Polo is the man. Courteous, professional, personable, and great at what he does. Thank you.