Great experience

No.

This experience was very helpful; however I had originally submitted a request for a Hurricane Beryl loan, it took days to weeks for a response. Once a response was received, I missed the call and returned the call the following day. That person never responded to my several voice messages. When I called the direct number and commented on the situation, the person answering the main line was extremely helpful and found me a representative immediately. She was super helpful and guided me through my options.

I felt like I was updated in a timely manner and that smart financial was there for me at a difficult time. Thanks for being there during this unexpected set back.

I was impressed with both the courtesy and willingness to assist me. She was also expedient and professional. I want to again thank her

The specialist was friendly and showed empathy for what I am experiencing and responded in a timely manner.

Outstanding customer service and support. Shayla Barnett loan representative was excellent throughout the process,

Thanks for showing me how much I could save with your loan.

Bryan did an outstanding job assisting me in getting my new car.

I did not find a way to apply for a loan once I was logged into my account. I had to logout and apply from SFCU homepage. If there was a way to apply once logged in, there would be a way to communicate throughout the process instead of having to move to telephone.