Thank you so much! Very patient!

Everyone was positive and informative. No improvement necessary

No

No, the on the rep was great as well as the branch rep. I received great service from both entities

Very timely and efficient

All service completed successfully

No, because I was very happy with my interaction with kindness, understanding way I was treated.

Thank you

Thank you!

When requesting identification to conduct business, keep in mind, the governing bodies regarding identification, may not be able to process that information in a timely manner. My drivers license had expired. I was receiving treatment for a cancer at the time so renewing my driver's license was not a priority. A driver's license is for driving and has no relevance to my bank account. If I have an expired license, it still supports who I am because the picture in the license is still me and not a poor or distorted image either. Very disheartening to have done business with this organization. The branches are not convenient. It is probably time to close that account anyhow. I also have an account at Chase. After I did not offer an 'acceptable' ID, Chase has no problem. They were understanding and met my needs then. Nothing that Smart can do now you retain my business.