Lskeshia was very helpful and answered all my questions

No.

just glad they r there

Good Customer Service

Very prompt to answer my call. Took care of me, very polite and helpful!I appreciate the excellent service.

Bad experience

My experience with Call Center was great. My issue is that I deposited at Cashiers check intentionally, because a Cashiers check has been cleared and is basically the same as cash. I don't understand having a 7 day hold on a Cashiers check.

I think that’s a Smart Financial credit union is a good way to put aside money for a rainy day.

i want to get my money back

My interaction with the call center agent was professional and my concern is not with her but with the overdraft fee policy. I have been a long time member and am currently navigating a layoff while doing gig work to keep my account in good standing.On Monday, February 23rd, automatic payments briefly caused my account to go negative. Within one to two hours that same day I deposited funds that fully covered those transactions. Despite this, overdraft fees were still charged.These fees have made an already difficult financial situation harder and have added unnecessary strain at a time when funds are limited. I please respectfully ask that the fees from that date be reviewed and refunded given how quickly the balance was resolved. Please! Thank you for your time and consideration.