Zoe helped me with my mistakes. Thank you Zoe

Patty is the name of lady that did such a wonderful job helping me through this process!

The only problem I had was there was no way to expedite a new debit card. Mine was stolen a few days before I leave on international travel to a country where I may need cash. Time to get a new debit card was fixed at 7-10 business days. The agent was very helpful

No

Christian did his best and this is not his fault, but the issue is still there. The Zelle app is not working. I was told that there is an issues and it will hopefully be resolved in A WEEK OR TWO, which is unacceptable. That and the fact my son is able to use the app with no problem on his phone.

My experience was more than I expected. Mr. Bates calm my nerves and help me get everything done that I needed to resolve the situation. Thank you

New debit cards should be priority shipped or available at a local branch. I should not have to wait 7-10 days after a fraud alert canceled my debit card

Keep doing what you are doing. I appreciate it, because it was for my protection.Thank you.

The representative understood my questions and clearly communicated to me how to resolve it. Thank you. I will recommend friends and family to Smart Financial Credit union.

Karla was amazing! The last time I had to call the call center, the person I spoke to was very rude and not helpful at all. Karla was great and helped me with everything I needed very quickly and efficiently.