Very pleasant to talk to.

The first 2 times I called the woman who answered didn’t give a name and both times gave me incorrect information.

Excellent Customer Service

Additional flexibility in the documentation process would be helpful - if a piece of paper from the dealership has the same info as is being requested in the sfcu-specific format that should be acceptable without a lot of back-and-forth. Once we got past that part the process was quick and efficient.

Yes coming in to bank tomorrow to get this all straightened. The man is calling me for the last couple of days.

No

It is a holiday

Patty was the representative who helped me, not Juanita.

Always a Blessing and Pleasure to do business with you.

The representative was very kind and patient. She did her best to help me and I appreciated that.