Knowledge and proficiency was displayed by the employee.👍🏾

Katherine very well trained showed a lot of empathy from my situation took charge.And resolved the issue immediately. Very professional.****Thank youDonald J Hamilton

No comment at this time. Thank you

The agent said she would call back and never did! She also indicate I was eligible for at least 2 reversals that never occurred. Terrible service I’m looking for another bank! After being a loyal customer.

The representative was cordial and efficient.She explained all the issues.I got immediate results. I was very pleased

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Thank-you Smart Financial Fraud Dept. for catching a "scam"!

Even though it wasn't the response I hoped for, the representative took the time to explain the Zelle process and what I could expect moving forward. She encouraged me to call back if things didn't go as she described. I appreciated this approach, as it helped me understand how Zelle works.

The helpers need to follow through to find out what is needed by the calling member.

It was a most satisfying experience.