I have been a SFCU member for many years. I recently moved to a state that has no SF. I called to close my account in Texas and Gabby made it very easy. I will miss my monthly visits to Smart Financial.

I placed about 3 calls to try and resolve a payment issue. I was very satisfied with each representative except for the last one that I spoke with around 4:30 pm. She was very disrespectful and rude. If there is a recording of that call, I would suggest that your quality team listen to it.

Good job

Thank you for your great service!

I seldom call for help, but when I do, I'm always satisfied.

Christian could not resolved my request and provided the wrong information. On my second call, not with Christian resolved the issue. Highly appreciated.

it was great, no complaints

The issue I relayed is not the one I am expecting to be resolved. I still cannot make an external transfer to my outside account. What is there is "Send money to another Smart Financial Credit Union member." They block me from transferring money to my outside account. It seems like the bank is stopping me transferring money outside.

No

Great Customer Service