Karla was very helpful, knowledgeable and patient. She resolve my question fast. Thank you Karla.

When SFCU implemented "maintenance fees" for checking accounts that did not have regular deposits, that was a serious hardship. I'm disabled and not working, and I was not yet receiving SSI benefits. So I was in effect being charged $120 per year for being poor. I'm not a senior so I didn't qualify for an exemption. When you're poor, $10 every month is a big deal. It said a lot about your disdain for low socioeconomic classes. And I felt it was disparate treatment by ADA standards. You can bet I'll tell everyone I know about that experience. And, when I no longer need to make transfers to my grandma, I'll definitely be leaving unless you can do something to make up for it.Additionally, the settings for account activity notifications should have options for finer rules. If I want notifications about account transfers, I only need to know: (1) that it was initiated, and (2) that it was completed. I don't need a repeat "completion" notification every day, twice a day, for a week. And I want a notification of deposits over a certain amount and automatic deposits, but your system gives me each notice for the exact same event. It's redundant and super annoying. You should have a way to refine the notice conditions. Pretty sure a computer programmer could do that in their sleep.

No

Excellent work

No

Customer service was top notch.

N/ A

thanks for the service

Always satisfied

a legend or prompts for seeing back of a check image would have saved me from making a call to customer service. My issue was the check was deposited by the Insurance company and they wanted pics of front/back of the check in order to troubleshoot. Had there been instructions on pulling up back of check then I would have not needed to call customer service.