Ach takes too long to post payments.

The first thing Myesha told me was that my account had been compromised and that it would have to be shut down and I would need to open a new account. It turned out that this was not true.

put people back in the branches

Need to help people that need help!

When we chose smart financial for our car loan, we were told that we could choose to lower our interest rate one time if the rates fell. When the time came and we asked about it, we were told we couldn’t change the rate. This was not an honest practice.

No, they were very helpful. I really appreciated them.

No, I was calling to report lost debit card. The only thing that I think needs to happen is when a customer reports a lost card, the team member who turns the card off should be able to request a new one for the customer. Instead the customer is told to contact the branch off ie or go in to request a new one.

Well knowledgeable, understanding, caring, and organized

N/A

The representative was helpful and tried to contact someone for assistance, but no solution was provided. I have been locked out of my account for two months and still have not received any help. I have called several times seeking assistance, but the issue remains unresolved. I would not have expected this level of service after banking with SF for over 30 years. I am very disappointed and would appreciate help to resolve my issue.