Smart Financial I have no complaint I am very satisfied with the service from the representative she walked me through a couple steps and gave me satisfaction within minutes. THANKS TO THE ASSURING REPRESENTATIVE.

No, keep up the good work and thanks

No.

I am completely satisfied.

All demonization cash choices should be available!EX> 10's, fifty's as well as the five dollars and one dollar bills. The When withdrawing cash, customers really need options in denominations the way it's needed/

No

I called in to ensure my loan payment for 6/1 was scheduled and made on time so I would not be penalized. I had to call in because nothing appeared in my account on 6/1 indicating payment was scheduled. I filled out the "ACH Loan Automatic Payment Authorization Form" 5/14 via email and received an email from memberservices@smartcu.org on 5/15 that the form was processed on 5/15. This form was to start 6/1 for any amount due on the loan.The call center rep assured me that the payment would take place by the end of the business day. This never happened. On 6/2, I called call center and got another agent who told me there was no payment and no scheduled payment and there was no record of the ACH Form in my profile.I don't want to be penalized for an error that was not my fault. Please contact me as soon as possible to rectify the situation.

The staff is always friendly and helpful! They are amazing. I give the low scores because this location consistently has limited funds available in the teller machines. After the closing the Katy/Fulshear location, this is the most convenient location for me as it is on my route to/from work. I have been several times and am told I can't even withdraw my daily maximum due to limited funds in the machine. It is not that huge of an issue but an inconvenience. I would think that because it is your corporate location, this wouldn't happen as often as it does. This has occurred twice this year, and I believe third time within a year timeframe.

Great service.

Thanks for her patience