Jordan was extremely polite and respectful in helping me. Thank you Jordan.

I called about removing the restriction on me adding an external bank to my account. Everyone assured me it was done and taken care of. It was not. I checked back that day and the next and it still did not work. IT cpmputer department unfroze the button for PNC bank transfers ,which already was set up a long time ago, but did not let my request for Regions bank to go through. When I try to reset up Regions bank the website says it is already set up but no button shows up on the Smart Financial web site that would allow me to press it to make a transfer to Regions Bank. This is a failing on your IT computer department. Apparently there is a problem with communication between your special services department and your IT department. Perhaps they need better training.

No way of tracing transactions prior to deposit; even when given tracing number by the sending financial institution.

Awesomeness

I have had an account since 2000 and have always had positive interactions. I am not one to recommend places to others, however, I have recommended Smart Financial more than once. Keep up the good service!

Please share with me how my husband’s debit card gets compromised. This is the third time his card had to be closed since January. I don’t remember how many times his card was compromised in 2025.It’s as if some how his name/card number is known before he receives the new card.Thank you for working with us.

Thank you for your service 🙏🏿

Very polite, and answered question effectively. I enjoyed the waiting on hold music.

Just keep the great job up. I love my bank

The action that I need still has not taken place.