No I have no other suggestions at this time. I am just so grateful for your help and quick response in my financial crisis. Thanks again for your help....
Anonymous
•
Jan 14, 2026
Alexis provided me with excellent customer service and took ownership of my needs in a timely manner.
Anonymous
•
Jan 14, 2026
No;
Anonymous
•
Jan 13, 2026
I called to sort the auto insurance issue since we received a letter and emails from your 3rd party company. I was told more than once to contact that company, which I did not want to since it is between you guys and them. I supplied what was asked, and it seems that there is a disconnect between SFCU and that company. I just wanted to sort it and asked to speak to the Sugar Land branch manager, and was told that I would receive a call back, which never happened. I had to go to the branch yesterday to fix it.Why this: By submitting feedback, you grant Reputation.com and Smart Financial Credit Union Corporate Office the right to publish or share the response with others.
Anonymous
•
Jan 13, 2026
Customer Service Representative; Ms Lori, was Perfect in Customer Service. Thank you!
No I have no other suggestions at this time. I am just so grateful for your help and quick response in my financial crisis. Thanks again for your help....
Anonymous
•
Jan 14, 2026
Alexis provided me with excellent customer service and took ownership of my needs in a timely manner.
Anonymous
•
Jan 14, 2026
No;
Anonymous
•
Jan 13, 2026
I called to sort the auto insurance issue since we received a letter and emails from your 3rd party company. I was told more than once to contact that company, which I did not want to since it is between you guys and them. I supplied what was asked, and it seems that there is a disconnect between SFCU and that company. I just wanted to sort it and asked to speak to the Sugar Land branch manager, and was told that I would receive a call back, which never happened. I had to go to the branch yesterday to fix it.Why this: By submitting feedback, you grant Reputation.com and Smart Financial Credit Union Corporate Office the right to publish or share the response with others.
Anonymous
•
Jan 13, 2026
Customer Service Representative; Ms Lori, was Perfect in Customer Service. Thank you!