I was approved for a loan a few months ago. I received a phone call yesterday stating that my 1st payment was passed due and if I did not make a payment before 5 o'clock additional charges would be added. They stressed how this report would be sent to the credit bureau etc. I felt so embarrassed. I have always paid my bills and i do not pay bills late. I have a high credit score for that reason. I was so appreciative that I was approved for the loan and for you to think that i was not going to keep my share of the commitment was hurtful. I was waiting for a billing statement, email or something letting me know that my payment was due on the 25 of every month beginning April. I promise you that I will pay you before time and more than double my monthly payments. I always pay my debts!

I miss the contact with bank representatives

SFCU lacks the ability to transfer money to my other credit union I also deal with.

Myesha was knowledgeable and very patient as I ask a lot of questions.

No

Clerk that helped me was well spoken and patient. Helped me resolve my problem.

Not at this time.

Credit unions are often recognized for providing more personalized and accessible customer service. However, after being denied a personal loan, I was unable to receive any additional information regarding the reason for the denial, steps I could take to improve my chances in the future, or recommendations for reliable next steps. Effective communication goes a long way, especially in situations where members are seeking clarity and guidance on important financial matters.I also requested information regarding a previously closed account and was referred to the credit bureaus, which had no record of the alleged debt.What is especially disappointing is that only 30 minutes later, I contacted a different credit union and was approved for the same type of loan using the same credit bureau information.This raises the question of why I would continue recommending or suggesting this credit union, one I have been with for years; over another institution I have only been with for one year, but which has consistently provided excellent customer service, more convenient locations, and a much more personal and detailed experience.

The type of account that is associated with a fee. When I first opened an account with SFCU there was no fee. Now, if I don't use my debit card at least 20 times a month, I get charged a fee. I feel that is a penalty.

I am really disappointed with smart financial credit union since you enrolled me in a life insurance without my knowledge. I am still trying to figure it how was the process done. You tried to blame the insurance company but they didn’t enrolled me. You did.