Smart Financial Credit Union Corporate Office
0.8/5
0.8 /5
871 Verified Reviews
6051 North Course Dr, Houston, TX 77072, US
(713) 850-1600
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871 Verified Reviews
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I think that Rebekah tried to help me understand the situation with my auto loan payment amount but her explanation didn't make sense and it was obvious that she didn't really understand either but was telling me what she'd been told.
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Perhaps a way for the call representative to just send a text message back to say the issue was resolved successfully, instead of a phone call, if it would be any faster/easier
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She repeatedly provided incorrect information and delayed a resolution to my time sensitive issue. I then went to the branch office where Rachel Winters went above and beyond to take care of my matter. She later called to follow up and ensure my satisfaction.
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Good turn around Thank you
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Absolutely nothing
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No
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Keep up the good work
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Excellent credit union!
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Customer service was very professional and helpful.
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I was given incorrect information on my first call. I had to call a second time to get my SSA deposit transferred from my frozen account to my new account. The first call/rep had incorrectly told me that the bank would automatically transfer the frozen account deposit.