My issue was handled professionally and quickly. I couldn’t have asked for any better service. A big thank you to the young lady that assisted me.

We were told by a SFCU agent on the phone that the mortgage document we needed could be picked up at a local office. Not only was that not true but talking to the mortgage officer was difficult and felt unimportant as a customer.

Love the staff at the Sugarland location ( the way they always greet you upon entering) HOWEVER once you enter, nobody can help you. I don’t like having to enter and then go to a MACHINe for transaction. Hire face-to face tellers!! Having to make deposits is very awkward and time consuming with a machine.

No live tellers in the lobby. Virtual tellers are difficult to understand AND entire lobby can hear. No privacy at all. No drive thru. Statements are difficult to read.

Back to April 2025, I got an auto loan for $220,000 from SFCU and I had traded in for worth $185,000. I had repeatedly informed the loan officer that the tax should only be collected on the difference, which is $35,000. However, the SFCU title department insisted on collecting the full taxes based on the $220,000 car value and promised to refund the overage. This was a blatant mistake, as I was knowingly paying an incorrect amount and would receive a refund.I deposited the full amount of taxes, but the title application took over 30 days to complete. As a result, I was charged a $500 late penalty for the delayed title work. It was unfair that I had to bear the responsibility for this fee when I was not the one responsible for the title work.Four months later, I received a refund that was incorrect. I had to contact the office again to correct the tax error. Finally, after total of five months, I was able to receive my full $12,000 tax refund.This entire situation could have been avoided if the SFCU title department had simply collected the correct amount of taxes when I had informed them so many times.Besides this, Jacqueline has been super patient with me, and helped me with this entire thing. Instead paying you dumb title department, you should pay her more.

Interest rate on checking and fees. About to close checking acct because doesn't mesh with retirement income

It is hard to add a non-US phone number. There are limited options of ATMs, branches, etc. Limited time to contact.

Accessing your online account is very difficult and confusing.

Lack of communication about the need to verify my flood insurance by a third party, although the bank collects escrow on my mortgage to pay the flood insurance. Also, I left a message on the mortgage side and still have not received a call back.

The banking process has just gotten laborious, impersonal, and slow. It's almost like banking at CHASE (which I hate). There are no tellers to talk to, 1 to 2 persons at the branch, longer hold times on the phone, reduced hours of operation. Then the loan and mortgage department says leave us a message and then they respond next day or 2 days later over a weekend. This is becoming a full bank which is not the desired credit union experience. TDECU is discussing a merger without much disclosure; I only heard about it from a friend who banks with TDECU. We may just leave soon if things continue to decline.