No-fee checking options beyond those requiring direct deposit.

There should have been a soft pull on my credit. My credit score dropped 9 points. Very disappointed!!

I don't like going in the lobby and doing transactions with a screen. There are only two screens available in the credit union location in Pearland and sometimes it is quite a long wait if there are customers that are not familiar with the technology or if there is not a video associate available. I also dislike the bank being closed on Wednesday afternoon and not being able to call a customer service rep on Wednesday afternoon.

the upcoming merger is making me very nervous performing the merger will lessen the service i receive. you own a stadium... do you need to get any bigger. we do not need the merger with a trash company. read a review or two. how could you

location in old Magnolia 77355

I want to go back to teller service. Can't get the proper bill amount I want.

I hadn't used my Smart Financial Credit card in 3 or more years because the interest rate is not competitive. My plan is to pay off as soon as possible. I can get 8% loan through a whole life insurance policy. At one time Smart Financial had a more competitive interest rate for their best customers who have good credit ratings. Also, the process to make online payments needs tobe madee simpler an more straightforward.

I came to you for a consolidation loan and the lady called me back and took all my information. She said I was approved for Smart Financial to pay the bills for me and she will send me something in the email. I never received it and no follow up call. I explained that I work in a prison and it's hard for me to call her back because I can't bring my phone to work and have no access to a phone. That was very disappointing for me. Thank you for the gesture

Thank you for seeking feedback. I have been disappointed with the high interest rate on my account/loan. It feels disproportionately high compared to market rates, and it has negatively impacted my overall experience with Smart Financial Credit Union. I would appreciate a review or adjustment.

There was a branch office in Bellaire TX that was removed. The nearest branch office to me is over 20 miles away. There are not enough branch offices, and therefore, no one to talk to.