I was helped by Christian who was polite and helped me and was able to help quickly.

Mr. Andrew is a refreshing professional pleasure. Thank You Smart Financial for a great customer service staff

More training for your staff. She was unable to truly explain what actually happened and I was placed on hold several times while she attempted to get answers for my problem. A correction was done but I am still not confident it wont happen again because of the "I dont know" answer she kept giving me.

Show more eagerness to help, I am a long time client, but she made me feel as if I was taking her away from something or someone more important.

Good experience

Excellent customer service

no

Outstanding service. All my questions were answered in a timely manner.

Ño

She was unaware of credit union policy, had to reach out for help from another Associate!