Zoe was patient and considerate and resolved my concern right away

Nothing .... Excellent and quick service...

N/A

I was approved for a loan a few months ago. I received a phone call yesterday stating that my 1st payment was passed due and if I did not make a payment before 5 o'clock additional charges would be added. They stressed how this report would be sent to the credit bureau etc. I felt so embarrassed. I have always paid my bills and i do not pay bills late. I have a high credit score for that reason. I was so appreciative that I was approved for the loan and for you to think that i was not going to keep my share of the commitment was hurtful. I was waiting for a billing statement, email or something letting me know that my payment was due on the 25 of every month beginning April. I promise you that I will pay you before time and more than double my monthly payments. I always pay my debts!

I miss the contact with bank representatives

SFCU lacks the ability to transfer money to my other credit union I also deal with.

Myesha was knowledgeable and very patient as I ask a lot of questions.

No

Clerk that helped me was well spoken and patient. Helped me resolve my problem.

Not at this time.