Ashley was very patient and understanding. She offered advice, which helped me make the right decision. I appreciate her!

The agent was patient, professional and courteous. Excellent customer service support.

Maybe asking if I could hold on a little longer. Following up with customer.

Yes as a matter of fact it would be great if yall showed more empathy and understanding of situations. I still don’t understand how no one contacted me and allowed 10 NSF fees on a account that yall can clearly see isn’t a normal occurrence

Ceiu went above and beyond my wildest expectations to solve the problem. Thank you!!!

I was dissatisfied about the savings interest rate 0.02

No, I have nothing else to share; however, I was pleasantly surprised that I was able to take care of business on a Saturday. Thank you!

She was very patient and polite and helpful and friendly.

I really appreciated not having to deal with a virtual assistant to resolve my issue. Dealing with Lakendra directly went quickly and efficiently.

I had an unusual request that dated back to 2005. I was a little concerned I may not get the results I needed. They found what I needed - called me back the next day and mailed me my lien release and I had it within days. I would recommend Smart Financial. I am very pleased at which they responded to my request. Thanks to everyone involved. 5/5 fir sure!!'