Smart Financial Credit Union Corporate Office
0.7/5
0.7 /5
1,063 Verified Reviews
6051 North Course Dr, Houston, TX 77072, US
(713) 850-1600
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1,063 Verified Reviews
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No!
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I can’t think of anything that should have been done differently.
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I think that Rebekah tried to help me understand the situation with my auto loan payment amount but her explanation didn't make sense and it was obvious that she didn't really understand either but was telling me what she'd been told.
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Perhaps a way for the call representative to just send a text message back to say the issue was resolved successfully, instead of a phone call, if it would be any faster/easier
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She repeatedly provided incorrect information and delayed a resolution to my time sensitive issue. I then went to the branch office where Rachel Winters went above and beyond to take care of my matter. She later called to follow up and ensure my satisfaction.
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Good turn around Thank you
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Absolutely nothing
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No
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Keep up the good work
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Excellent credit union!