I interacted with the fraud line and waited 15 minutes for someone to answer.

Great customer service

I am so sorry for what happened...I know I shouldn't have shown any respect for my neighbors. I have no way of explaining the pain and anguish I feel...the disappointment and despair of not having convinced anyone of how badly we handled this matter...because...because.....I am so sorry for what happened...I know I shouldn't have shown any respect for my neighbors. I have no way of explaining the pain and anguish I feel...the disappointment and despair of not having convinced anyone of how badly we handled this matter...because...because...Lamento mucho lo sucedido... Sé que no debí haber mostrado ningún respeto por mis vecinos. No tengo forma de explicar el dolor y la angustia que siento... la decepción y la desesperación de no haber convencido a nadie de lo mal que manejamos este asunto... porque... porque...because .. no one interferes with this situation .. miss Angela made the decision to close my loan because of my behavior .. for her it exists that I offended her framework .. and yes I am very sorry .. but who defends me who cares about all the sacrifice that I have given so that the smart financial would have the best of me .. who cares about all the loans that I have paid them .. who can see that they have treated me like an ungrateful dog .. how can miss Angela close the doors to a person who has been faithful to the credit union that has never failed them ... for you it is easier to close the doors to me ... just as I offended my friends, she also made me feel like a failure .. for her I was never enough for her I was never worth it to her I am an insignificant being to her I am a people without resources .. .. my greatest pain is never having received any vote in my favor for all these 30 years of relationship with smart ficial .. my desperation and my frustration my anger and my screams were of desperation because she never accepted all the times that I told her and again that all those documents I sent her .. there was so much lost time that it made me desperate for having been brought so but so indifferent and the desperation of not being able to do anything ..and my jeany that she forgives me for not having failed her because she is an spectacular woman and I feel ashamed for not having followed her recommendation miss jeany sorry for the shame .. it was many but many years miss jeamy of a good relationship ....

Rep was nice and friendly and provided me with the information I needed.

Problem not solved poor customer service no one will do their job

Just keep up your great help.

Always always Perfect Customer Service. I love my SFCU Bank, Telephone Representative (s). Thank you so very much! Enjoy your beautiful day! Today!!! Beautiful day in San Antonio Texas. Ms. Dolores Aguilar Benavides. 832..331..8221. 78205

Great job

She was very helpful. I really appreciate the wonderful support and customer service. Nothing I could add that would have made it better.

Please get rid of that terrible music while on hold……