staff member who helped me was excellent

The wait time-it’s good when they give the wait time.

Give Lakendra a raise. She was amazing.

Guillermo transferred my call to Irma. I left a message for Irma to call me back. I’m still waiting for a return call from Irma.

I received excellent service and my experience was positive.

No, I have to show my ID.

The member resources are not user friendly and make conducting transactions difficult to navigate.Also my safety in waiting at drive through is compromised.

The representative was very polite. However, she explained that she was unable to help the account password despite passing all security questions. She explained the protocols required that I provide a copy of my license.I no longer live in Houston area. I’ve mailed a written request to close the savings account, requested a check for the small balance.

I may still have a problem, won’t know until Monday. Ordered checks on 03-04-26 still haven’t been received.

No I received Excellent service