Your external funds transfer limits are way too low. I recently wanted to transfer $1,400 to my high yield savings account at another institution. I had to break the transfer into 3 transactions—I’m sure I looked like an idiot to the other institution. My other alternative would be to go to a branch—which is in a high school!!—and do a wire transfer, and be charged a fee for doing so. I almost quit Smart Financial over this.

In the last two days I contacted Fraud department and I had to contact customer service twice. The first customer service person does not appear to have resolved any issue the per I contact today appears to have resolved my issue.

Nothing at the moment

No

The rep was very curtesy and very helpful. She was able to resolve my issue

Always satisfied when dealing with Smart Financial

no

not a thing

She was incorrect about manually correcting a deposit for me. I went to the 3325 Westheimer Branch like she told me I had to do and she was incorrrct. A member could have done the transaction for me over the phone. Elizabeth at 3325 Westheimer helped me completely and I have a lot of confidence in her.

Very nice helpful lady.