Smart is not customer friendly. Poor communication and some of the time customer service representatives are unfriendly and disconnected. I do not enjoy banking with Smart too many bad experiences.

No comm

I’ve been there over 20 yearsYall don’t pay any interest on my accountsInsteadYall decided to build a music center in sugar landI started a couple of years ago at PNC bank and they pay 4 % on my money.Yall keep trying to cut costs and service by using people on a tv screenYou don’t pay interestAndYour customer service keeps getting worseThere’s your answer

Not customer oriented, Lack of services like notary service,cashiers checks etc .

Need to make bill selections more easy.

I was reaching out regarding an issue and they closed my email without the issue being resolved. Im still waiting on a response-

I had a joint account for years, I am going thru a divorce and had to close that account and decided to open my own personal account. I am sure it was all explained to me about the fees but I will be honest I was not in the right mindset, and my current situation has had a financial toll. First off I was unable to log into the account online, I called customer service and they advised me because the account was so new, I had to wait a month or two to be able to log in online. At that time I did not have a vehicle to get around so I couldn't go into the branch. So I forgot about it. When I finally realized months later that I had this account I was hoping to switch my direct deposit of my SSDI and utilize it for my daily life, I had to call in again for assistance to log in. When I did to my surprise most of the money I deposited to open the account was gone due to the monthly service charges. I called and explained my situation, I am financially strapped, I am on a fixed SSDI budget, my disability keeps me from being able to work, I wasn't able to login originally and was told to wait so I couldn't transfer my direct deposit, I had no means to get to the branch, the divorce has taken an even great financial and mental toll. The representative was only able to refund 2 months of service charges. That left me disappointed, I understand this is still a business, but pay for something that I was not able to use seemed a bit much. I recently looked and I am down to my last $15 on an account that has never been used. So I am closing it. I don't blame anyone, I take responsibility for my part and I don't know if this helps anyone but this is the reason I am leaving and just staying with my current bank.

My checking account was free of service charge now I’m charged $10.00 per month .I don’t know why.

I had Zelle before you joined their network. After you joined I was forced to use Zelle through your platform. It was not user friendly, but it was the only option if I wanted to continue using Zelle. Then I had a transaction for $35 from a neighbor for helping them move. At the time of the transaction it showed that it went through successfully on both sides. The next morning I had a message saying that it failed on the receiving end. My end, Your end. I called your branch to try and figure out what happened and how to resolve or reattempt the transaction. At first I was lied to by the person on the phone, claiming that the problem happened on the senders side. That prompted me to reveal the fact that I had a memo from the application stating that it happening And then they put me on hold for a very long time while trying to figure out how to backtrack that story I suppose. I was very put off by this alone. Eventually they came back and basically told me there was nothing they could do listen to my issue offering solution resolve and acted like it wasn't a big deal since it was only 35 bucks needless to say, this incensed me! The nerve of your agent to suggest that the money didn't matter and that there was nothing they would do to help me. Since then, I've slowly been phasing you out of my banking needs and I'm eventually leaving your institution all together. This is in fact the first time I've been asked at all how you been doing so I'm taking the opportunity to say so even though this happened over a year ago. I've also quit using Zelle just because there was no one to talk to at all on their end.

First I did everything your officer told me to do, in their defense I forgot one loan I had cosigned on. but the loan officer told me what to submit and the second one wanted more. No company needs to be that intrusive when proof is presented in a different way. I continue to be disappointed in your credit union, don't know why I haven't quit. Sorry not a positive review.