First I did everything your officer told me to do, in their defense I forgot one loan I had cosigned on. but the loan officer told me what to submit and the second one wanted more. No company needs to be that intrusive when proof is presented in a different way. I continue to be disappointed in your credit union, don't know why I haven't quit. Sorry not a positive review.

Takes time long for a transfer from another bank to finalize

Tired of waiting 20 min or more with only 2 or 3 people ahead. Happens every time I walk in

Automatic door opener in Pearland.More terminals. Wait times sometimes are too long.Only $2,000 limit is way too low.Allow members to give small gifts to the employees who do a great job helping us. Especially services like wiring funds internationally

Monthly fees for transaction use or overdraft fees not giving 24 hours like Wells Fargo does I’m over it. Going to come cancel my account sick of the way SF treats customers

You closed down my nearest locations years ago. I have to drive 13 miles each way to bank with a teller. After having brought this to your attention for so long I have no expectation that you will give consideration to residents of south Montgomery County TX. Im satisfied with the service but extremely unhappy with accessability. It's a matter of time before I move to a more convenient bank because you don't seem to care.

I came into the CU because of an offer to refinance my vehicle and since the location is within 5 miles from where I live, it was convenient. I joined with a savings account while I waited for the loan decision. The refinance did not work out. Recently, I visited to make a deposit but left since only was teller was available. Personally, I prefer working with an in-person teller not one on a screen.

I got involved with “Smart” when it was a teacher’s credit union. My mom’s bank. I financed cars through them even though the bank had been sold and their goals updated. Now I stay because well it’s a financial tradition! The world has changed. Mr. Jonathan has approached that small bank air that intrigued me as a child. However the problems I have allowed/suffered are difficult to mend. Identity theft, fraud, bank practices.

I have never felt like a member/owner of SFCU. For example, I had my cash deposit 'eaten' twice at the 1960 location. I went into the branch and your representative treated me more like a criminal than a owner/member. He would not even give me a provisional credit while you investigate. Also, my atm card got 'hung up' in the old street side atm on 1960 and the machine was stuck on a loop. I went into the branch and a representative walked out, got on her cellphone and retrieved the card. She acted like she was doing me a favor and didn't even apologize for the issue.

Poor customer service