Assistance or understanding of temporary hardship

I do not appreciate the service charge for balances under a specified amount. I do not live in the area anymore but I wanted to keep the account open to use. I did not realize that because I don't use it enough times per month or leave a large balance in the acount that I would be charged service fees.

Friendly Personel

This location needs to have machines that allow for some privacy. With having my back to the door and today's time of jugging, there should be a way for customers to feel secure especially when making a withdrawl. Or the machines needs to be brought into the lobby area or something. I do know there is a location that has the paneling on the sides to create some privacy.

Fast and professional service.

Tracey was very professional and knowledgeable. She went the extra mile to provide the assistance I needed. Thank you, Tracey!

Very professional on phone and follow up at my branch bank

Waiting to hear about my disputed items on my account/ receive my new physical debit card.

It was excellent 👍

Whenever I call with a problem, your call center does a great job. You understand what I'm talking about and always have a solution. The service I get is great!