You locked me out of my account and then made me jump through hoops to try and resolve the lock you put on my account. I had to personally go into a SFCU location to get my account unlocked. Every encounter I have with SFCU is some how more convoluted than it needs to be. An example of SFCU is your "submitting feedback check box requirement", i can only hope that SFCU will take this negative comment into its customer service considerations.

Great service

Very Pleasant and Friendly Voice Who Listened and Really Wanted To Help!Awesome CS Professional!Any Company Would Be Proud To Have A Representative Like Her!🥰👏🏽

I had to cancel a check that had not come in. Agent was very helpful and explained everything.

This same representative in the call has helped me many times. She is patient, listens, and has resolved my issues immediately!!! She is an excellent ambassador forSFCU!!!

I have always enjoyed the services, I'm very concerned about the merger. I currently have a loan with Smart Financial.

The issue with this fraud situation on my account is taking much longer to resolve and the impact to other transactions is causing a serious financial problem for me.

The people at Smart Financial are always helpful i never have a problem.Ya'll are much appreciated

Please hire more like Lakendra. She was very helpful, kind, and she made sure every question was asked and answered to identify that it was me who owned the account. That truly made me happy.

Not at this time, but there is an issue that is hunting me, and it will be the reason Smart Financial is no longer my primary bank. I've been with this bank since 2006, and in 2025 I lost my wallet, and I had to close out my "Free" checking account. When I reopen the new account, I am now being charged banking fees. The representative did not inform me of this fee; I noticed it on the statement. As a long time customer that has refinanced my truck and taken out several loans, I felt that the fee should have been waived, but it was not.