1. Smart Financial is mo longer a member of Share Branch system. I'm a member of two other credit unions that are members. Guess which two I prefer .2. Greater Texas FCU has a much more extensive set of ATMs available to me with no additional fees to use them, including at most 7-11 and Stripes locations. This is very handy for me.3. It just seems that Smart FCU is too small to work for me. I've actually been thinking of closing my account.Peter S. Hamilton
Anonymous
•
May 1, 2026
Awesome experience
Anonymous
•
May 1, 2026
Every time i go to Kingwood they are Extremely good
Anonymous
•
May 1, 2026
Not at this time my expectations were met.
Anonymous
•
May 1, 2026
My Call Center interaction was very satisfactory. Lakendra was well spoken and very knowledgable as to what needed to be done to resolve my "funds transfer" difficulties. It would have been nice if an email had been sent to my email on record alerting me to the fact that I would need to reauthorize my other institution transfer functions rather than have me wonder/worry about what had changed with my account.
Anonymous
•
May 1, 2026
No
Anonymous
•
May 1, 2026
Gabby was very knowledgeable, helpful and cordial.Great customer service!
Anonymous
•
Apr 30, 2026
When we were done she transferred me to Kelly with an additional question I had that was in a different department. I am so very impressed with the professionalism of both these woman.
Anonymous
•
Apr 30, 2026
The young lady was very knowledgeable and had great customer service skills.That is all I expect when you’re dealing with people. If you have a problem with people you should work in back office!!!
1. Smart Financial is mo longer a member of Share Branch system. I'm a member of two other credit unions that are members. Guess which two I prefer .2. Greater Texas FCU has a much more extensive set of ATMs available to me with no additional fees to use them, including at most 7-11 and Stripes locations. This is very handy for me.3. It just seems that Smart FCU is too small to work for me. I've actually been thinking of closing my account.Peter S. Hamilton
Anonymous
•
May 1, 2026
Awesome experience
Anonymous
•
May 1, 2026
Every time i go to Kingwood they are Extremely good
Anonymous
•
May 1, 2026
Not at this time my expectations were met.
Anonymous
•
May 1, 2026
My Call Center interaction was very satisfactory. Lakendra was well spoken and very knowledgable as to what needed to be done to resolve my "funds transfer" difficulties. It would have been nice if an email had been sent to my email on record alerting me to the fact that I would need to reauthorize my other institution transfer functions rather than have me wonder/worry about what had changed with my account.
Anonymous
•
May 1, 2026
No
Anonymous
•
May 1, 2026
Gabby was very knowledgeable, helpful and cordial.Great customer service!
Anonymous
•
Apr 30, 2026
When we were done she transferred me to Kelly with an additional question I had that was in a different department. I am so very impressed with the professionalism of both these woman.
Anonymous
•
Apr 30, 2026
The young lady was very knowledgeable and had great customer service skills.That is all I expect when you’re dealing with people. If you have a problem with people you should work in back office!!!