You harassed me with more than necessary and disturbing self identification questions to access my account because I mistakenly entered my password wrong about three times after waking up from sleep. I eventually spoke to Vice President Brian, who also put me through similar process though more cordial, seemed understanding, and eventually unlocked my account. Smart Financial should get up to date with image form of identification which is common in this day and age. Other banks and financial institutions I deal with use this format.

Call center was fine. Not happy with a deposit hold put on a check which in turn caused me an insufficient charge. Seven days is ridiculous to hold a check. This especially when you have deposited the same check numerous times. Once it was deposited I could not do anything but wait. Next time I will deposit checks I need cleared at Chase that clears most immediately. If not they credit $400 with the rest available the next day.

No, issue was resolved

All is well

I am very pleased with the Credit Union and service. You all are doing a good job I am extremely pleased with the service provided. Keep up the good work!

No

The experience was very good.

no

Great service

very helpful