Called because there was a hold on my tax refund, told it was the IRS holding it until 18th and lo and behold it was released early … because I called, because it was held for another reason …. Go figure

She has excellent customer service

I am very unhappy with my experience. After over an hour on the phone, Smart Financial doesn't seem to know what is going on with it's own system, what is going on in the background or back office, and doesn't seem to know how to resolve this without me going into a branch - which I am CERTAIN will not resolve anything which has been the case since COVID. I can tell you, that all of my accounts are high at-risk. For years I have been able to view all of my accounts - business and personal, from a single dashboard, with the ability to move funds between the accounts. Suddenly, yesterday afternoon, this was no longer the case and I cannot transfer funds from the business account to the personal account. Then, after I got off the phone and after hours (5:35pm), I received an email that my business account had been "restricted" and I could no longer perform online transfers of funds. Unacceptable!

This Lady was very patient and polite with me.

Been waiting 2 weeks,,For my debit card..

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Yes… We someone called in please handle the situation and not pass it on the customer to figure it out; or do a follow up to make sure everything was well and done… Thanks

Excellent customer service.

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