Not likely

Rep kept cutting me off while I was trying to g to speak and did not resolve my issue. No empathy in dealing with with this rep.

online banking _ when I pay online, the info about past payments dates, amounts is NEVER correct. How can one trust you if you can’t keep my banking info up to date

The agent was very kind ,patient and helpful. I was pleasantly surprised 😮.

You could improve by having Human tellers in person. I have to notify the front desk why I am at the branch and then either wait for a virtual teller or banker.

Smart is not customer friendly. Poor communication and some of the time customer service representatives are unfriendly and disconnected. I do not enjoy banking with Smart too many bad experiences.

No comm

I’ve been there over 20 yearsYall don’t pay any interest on my accountsInsteadYall decided to build a music center in sugar landI started a couple of years ago at PNC bank and they pay 4 % on my money.Yall keep trying to cut costs and service by using people on a tv screenYou don’t pay interestAndYour customer service keeps getting worseThere’s your answer

Not customer oriented, Lack of services like notary service,cashiers checks etc .

Need to make bill selections more easy.