Smart Financial Credit Union
1.1/5
1.1 /5
118 Verified Reviews
3325 Westheimer Rd, at Lamar High School, Houston, TX 77098, US
(713) 850-1600
118 Verified Reviews
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The manager who signed the cashier check was rude by asking me multiple times what was the purpose of my withdrawal. That was totally inappropriate and unprofessional.

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5.0/5
5.0 /5
Elizabeth and Jessica are remarkable. I contacted Elizabeth in the morning and initiated the process for my loan. I received the approval on the same day and finalized the loan by the end of the day.Thank you!!!

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Needed a computer for memberd to access printing or faxing any needed documents

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Perhaps a more courteous and respectful approach could be used by supervising staff when interacting with clients. I respect rules, but I am not always given that regard. I have experienced this many times at Snart Financial Credit Union. What I experienced during my visit was unnecessary. When attempting to deposit an insurance check I felt that I was being treated as a thief. I have a long history with the credit union, dating back to the 1990's. I am still pondering over my experience, inspire of being cleared for deposit.

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Lower your monthly checking account fees.

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4.0/5
4.0 /5
The website and mobile app could be more user-friendly and easier to navigate. It would also help if the payment methods were simpler and more flexible, as making payments or managing accounts can feel unnecessarily complicated at times. Improving these areas would make the overall experience much better.

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Great customer service

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5.0/5
5.0 /5
Mi went above and beyond--I had been looking for a specific model car which took a substantial amount of time to locate. Mi checked with me regarding progress avery couple of days--she is fantastic.